Delete your account
You can delete your Capplio account and its data at any time.
Ask us to delete it
- Email support@capplio.com from the email address you sign in to Capplio with.
- Use the subject "Delete my Capplio account".
- We will confirm and delete it within 30 days.
In the app
- Open Capplio and go to Settings (staff: Profile).
- Under Account, tap Delete account.
- Check what will be deleted, tap Delete my account, then Yes, delete.
- Your account is deleted for good after 30 days. Changed your mind? Sign in again before then and tap Keep my account.
30 days to change your mind
When you delete your account in the app, you are signed out and everything is kept, hidden, for 30 days. Sign in again during that time and tap Keep my account to cancel. After 30 days, everything below is deleted for good and cannot be recovered.
What is deleted
- Your account, name and email address.
- If you own a business on Capplio: that business's receipts, photos, PDFs, line items, suppliers, team and settings. Make sure to export anything you need first (Reports → Export). Other members see a warning in the app and lose access when the 30 days are up.
- If you are a member of someone else's business: you are removed from it. The receipts you added stay with that business, since they belong to it.
- Connections to Outlook, Google Drive, OneDrive and Google Sheets are removed. Files already copied to your own cloud stay there.
What is kept
- The anonymous price record used for market averages, which contains no names and cannot be linked back to you (see our Privacy Policy).
- Anything the law requires us to keep for a period, such as purchase records held by the App Store or Google Play.
- Backups are overwritten on a rolling basis.
Cancel your subscription
Deleting your account does not cancel a paid plan bought through the App Store or Google Play. Cancel it in your phone's subscription settings first.